To place an order, on the Shopping Cart page, click "Place an order". Specify the delivery method. Enter your details: first and last name, phone number, email. If you need to leave additional information (for example, to inform the features of the location of the building), click "Add comment".
When choosing a payment, check the correctness of the entered data and click "Pay". After payment, the order information will be sent to you by email.
Delivery
The goods are delivered by the seller. To contact the seller, you can use their contact details on the store page. The terms of delivery can be found on the page of the product you are interested in.
Guarantee
The transaction for the purchase of goods and services, information about which is posted on fastmarkt.shop, is carried out between the buyer and the seller. Any question, dispute, or claim regarding the purchase must be addressed to the seller from whom the purchase was made. Fastmarkt.shop is not responsible for the stores whose information about services and products is posted on the service and is also not responsible for the relationship of customers with stores.
If the seller refuses to fulfill the obligations under the paid order, you can contact the customer support service. (When contacting, specify your email address used for payment, the date of the order, the amount of the order, and the name of the store. It is important that you provide reliable information about the buyer and recipient of the order)
Fastmarkt.shop does not compensate for losses related to the sale of low-quality goods, and also does not pay penalties for late fulfillment of obligations by the seller.
Refund
If you have any questions about the return, please contact the seller who sold you the product. Contact details can be found in the order confirmation letter, as well as on the store's page.
You have the right to refuse the goods of inadequate quality within 7 days, and if information about the procedure and terms of return was not provided in writing at the time of delivery, you have the right to refuse the goods within 3 months from the date of transfer.
The conditions of return are similar to the purchase of goods in a regular store. The refund period is 10 days from the date of the claim, minus the cost of delivery of the goods. The terms and conditions of return and exchange are regulated by the Law "On Consumer Protection".
Available on fastmarkt.shop:
- Courier delivery
- Delivery by mail
The delivery is carried out by the seller, who determines where and at what price they will send goods to customers, and will also be able to consult you on delivery dates. You can find the seller's contact details on the store's page or in a payment confirmation letter.
Usually, the seller contacts the buyer using the contact details provided by them, but you can also find the seller's details on the store's page or in the payment confirmation letter. If for any reason the seller does not get in touch - contact us, we will try to help!
Refund and warranty
If you are not satisfied with the order, you need to contact the seller with a request to make a refund. The seller can return the funds the very next day after the purchase, then we will process his request, after which the money will go to the card from which the payment was made. Crediting money to the card can take up to 30 days, the timing depends on the bank that issued the card.
The product was not delivered
If the product was not delivered due to the seller's fault, we will make a refund for it. To do this, write a request to customer support with a description of the situation and your attempts to contact the seller.
The product is of poor quality and does not match the declared
In order to avoid such cases, we ask you to correspond with the seller and be sure to keep it. If the product turns out to be of poor quality, you will be able to provide us with all the necessary data to solve the problem. We will try to resolve all issues with the seller and help you!
What do we guarantee? Fastmarkt.shop has been operating in the e-commerce market for a long time and has already developed expertise in interaction with sellers. We check sellers even at the moment of connection, and also regularly check them during sales, tracking the quality of services provided.
Products
Both physical goods with various types of delivery and digital goods and services are available on fastmarkt.shop. Digital goods on our platform are sold with electronic delivery - this means that immediately after payment, access to digital material, a file, or a training course will be sent to the buyer's email.
You can find the right product through the search bar, the section menu, or keywords. Add the desired product to the cart and click "Place an order". Enter the required information and click on the "Pay for the order" button. After payment, you will return to the shopping cart, where the order status will be marked. You will receive a receipt for the purchase and a payment confirmation letter in your email.
To clarify the order status, contact the seller directly. Their contact details can be found in the order confirmation letter or on the store's website on fastmarkt.shop.
To change or cancel an order, contact the seller directly. His contact details can be found in the order confirmation letter.
No, each store delivers independently.
Each store delivers its products independently.
The method chosen by you when placing the order will be used for delivery.
After payment, you will receive an order confirmation email. Your contacts left when placing an order will be transferred to the seller, If necessary, the seller can use them to contact you.
The seller's contacts are indicated in the order confirmation letter. They can also be found on the store's X page.
Possible reasons for order cancellation:
The manager could not contact you
The product has run out, and the store is unable to fulfill its obligations
If the order has been canceled, the funds will be refunded in full.
If you have any questions or problems with orders, contact the store, its contact details are in the order confirmation letter. If the store cannot be contacted or the store refuses to cooperate, contact fastmarkt.shop support, we will try to help!